Privacy Policy

Your privacy is important to us

We’d like you to know how we collect and use information and what we do to safeguard any information you give us. If, after reading our Privacy Information, you have any questions, just send an email to our Data Protection Compliance Team at and we’ll get right back to you.

Read our Privacy Information

We do not collect and keep personal information about people who visit our website without making any further inquiry.

We keep a record of the name, contact details, union membership and brief details on the inquiry of anyone who makes an inquiry by telephone, email or letter even where we do not continue to deal with the case.  We do this to provide our telephone service and to manage the service.  This information is confidential and cannot be disclosed to any third parties because of legal professional privilege.  We may use the information to provide statistics and management information to trade unions but this will not include any personal information.


Cookies are small data files that are stored on the hard drive of your computer, laptop, tablet or mobile phone when you visit our website. They do not store any personal data about you or which could be used to identify you. We use cookies to help us understand how you interact with our website. By analysing this cookie data, we can work out how to improve the design of our website.

How we use cookies
We use a third party analytics tool called Google Analytics to collect and report on the data from these cookies. Google Analytics allows us to see how our visitors are interacting with our website. We are able to assess the number of visitors coming to our website, how they arrived at our website, what pages they navigated to and how long they spent on the various pages. No other information about you is collected or stored – please visit the Google Privacy Policy for more information.

Cookies we use on our website
We have audited the cookies used by our website, so you know exactly which cookies we are using, what data they are collecting and how we use the information they provide.